dha77 Privacy Policy

1. Introduction

dha77 ("we", "us", "our") operates the online gambling platform accessible at dha77.io. We are committed to protecting the personal information of all individuals who interact with our platform, including registered players, prospective players who browse the site, and individuals who contact our support team.

This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you hold in relation to your personal data. This policy applies to all services provided through the dha77 platform and should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By creating an account on dha77 or by continuing to use the platform following the publication of this policy, you acknowledge that you have read and understood the practices described herein. If you disagree with any part of this policy, you should discontinue use of the platform and contact [email protected] to request account closure.

2. Data We Collect

dha77 collects the following categories of personal data, depending on how you interact with the platform:

2.1 Registration Data

When you create an account, we collect your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other), email address, and the mobile number linked to your preferred payment method (bKash, Nagad, Rocket, or Upay).

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect against fraud and underage gambling, we may request copies of government-issued identity documents (such as a National ID card or passport), proof of address, and in some cases proof of payment method ownership. These documents are submitted voluntarily by the player and are used solely for verification purposes.

2.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your account, including transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers (e.g., your bKash or Nagad mobile number), and transaction reference numbers. We do not store full card numbers or mobile banking PINs.

2.4 Gameplay and Betting Data

We maintain records of your betting history, game sessions, wager amounts, game outcomes, bonus usage, and account balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

2.5 Technical and Device Data

We automatically collect certain technical data when you access the platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration. This data is collected through server logs and cookies.

2.6 Communications Data

When you contact our support team by email or live chat, we retain records of those communications, including the content of messages and any attachments you provide, along with the date and time of each interaction.

3. How We Collect Data

dha77 collects personal data through the following channels:

• Directly from you: when you register an account, complete a deposit or withdrawal, submit KYC documents, contact support, or respond to surveys and promotions.
• Automatically: through server logs, cookies, and similar tracking technologies when you browse or use the dha77 platform.
• From third-party service providers: including KYC verification partners who may provide identity check results, payment processors who confirm transaction statuses, and fraud prevention services that flag suspicious activity patterns.
• From public sources: where permitted by law, we may supplement your profile with information from publicly available databases to assist with identity verification or fraud prevention.

4. How We Use Your Data

dha77 processes personal data for the following purposes:

4.1 Account Management

To create and maintain your account, verify your identity, process login requests, manage your account balance, and provide access to our games and betting markets.

4.2 Payment Processing

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, to verify that payment methods are registered in your name, and to maintain financial records as required by our operational obligations.

4.3 Legal Compliance and Fraud Prevention

To comply with applicable laws and regulations, to carry out KYC and anti-money laundering checks, to detect and prevent fraud, bonus abuse, and prohibited conduct as described in our Terms & Conditions, and to respond to lawful requests from law enforcement or regulatory authorities.

4.4 Responsible Gaming

To monitor gameplay patterns for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to fulfil our duty of care to players. This includes automated monitoring that may flag unusual account activity for review by our responsible gaming team.

4.5 Platform Improvement

To analyse aggregated and anonymised usage data to understand how players interact with the platform, to identify technical issues, and to improve the quality and range of our Services. Individual player data is not used for product analytics in a way that could identify you personally without your consent.

4.6 Customer Support

To respond to your enquiries and complaints, to maintain records of support interactions for training and quality assurance purposes, and to resolve disputes relating to your account or transactions.

4.7 Marketing Communications

To send you information about promotions, bonuses, new games, and platform updates, where you have not opted out of receiving such communications. You may opt out at any time by contacting [email protected]. We do not share your contact details with third-party marketers.

5. Legal Basis for Processing

Where data protection law requires us to identify a legal basis for processing your personal data, dha77 relies on the following grounds:

• Contractual necessity: processing required to fulfil the contract between you and dha77 (i.e., operating your account, processing bets and payments, providing customer support).
• Legal obligation: processing required to comply with applicable laws, including KYC and anti-money laundering obligations.
• Legitimate interests: processing carried out for fraud prevention, security monitoring, platform improvement, and responsible gaming compliance, where these interests are not overridden by your privacy rights.
• Consent: processing for marketing communications, where you have given explicit consent at the time of registration or subsequently. Consent may be withdrawn at any time.

6. Data Sharing and Disclosure

dha77 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipient, strictly as necessary for the purposes described in this policy:

6.1 Payment Service Providers

We share financial transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, as required to execute deposit and withdrawal instructions. These providers process your data under their own privacy policies and are bound by contractual data protection obligations.

6.2 Identity Verification Partners

We may share identity document data with third-party KYC verification services to confirm the authenticity of documents and to cross-reference identity information against databases used for fraud prevention and age verification purposes.

6.3 Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session tokens and anonymised player identifiers to deliver game content. These providers do not receive your full personal profile and are bound by data processing agreements with dha77.

6.4 Law Enforcement and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. dha77 will notify affected players of such disclosure where permitted by law.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving dha77, personal data held about players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

7. Cookies and Tracking Technologies

The dha77 platform uses cookies and similar technologies to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device when you visit the platform.

7.1 Types of Cookies Used

• Essential cookies: required for the platform to function. These include session authentication cookies, security tokens, and cookies that remember your login state. These cannot be disabled without impairing platform functionality.
• Functional cookies: used to remember your preferences such as language settings and display options, improving your experience on return visits.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data informs platform development decisions.
• Security cookies: used to detect and prevent fraudulent activity, including bot traffic and multiple-account creation attempts.

7.2 Managing Cookies

You may configure your browser to refuse or delete cookies. Note that disabling essential cookies will impair your ability to log in and use the dha77 platform. Disabling analytics or functional cookies will not prevent you from using core platform features. Instructions for managing cookies are available in your browser's help documentation.

8. Data Retention

dha77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Account and registration data: retained for the duration of the account's active life, and for a period of five years following account closure, to meet legal and regulatory record-keeping obligations.
• Financial transaction records: retained for a minimum of five years following the date of each transaction, in accordance with financial record-keeping requirements.
• KYC and identity documents: retained for five years from the date of submission or from the date of account closure, whichever is later.
• Support communications: retained for two years from the date of the last interaction in a support ticket, unless the communication relates to an open dispute or legal matter.
• Technical and device data: retained for up to 12 months in server logs, after which it is anonymised or deleted.
• Marketing consent records: retained for the duration of the player's active account and for one year following account closure or opt-out, whichever is earlier.

Following the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identifiable individual.

9. Data Security

dha77 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and dha77 servers.
• Encrypted storage of sensitive data, including identity documents and payment credentials.
• Role-based access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to player data systems.
• Monitoring of system logs for unusual access patterns or potential security incidents.

In the event of a data breach that poses a risk to the rights and freedoms of affected players, dha77 will take prompt steps to contain the breach, assess its scope, and notify affected individuals as soon as is reasonably practicable.

10. Your Rights

As a dha77 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to all legitimate requests within 30 calendar days.

• Right of access: you may request a copy of the personal data dha77 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it.
• Right to erasure: in certain circumstances, you may request that dha77 delete your personal data. Note that we may be legally required to retain certain data (e.g., financial transaction records) for a defined period even following account closure.
• Right to restrict processing: you may ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing carried out on the basis of legitimate interests, including direct marketing communications. Objections to marketing will be actioned within 7 business days.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11. Children's Privacy

The dha77 platform is strictly intended for adults aged 21 years and above. 21+ We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will immediately suspend the associated account, void any activity, and delete the data in question.

If you believe that a person under the age of 21 has registered an account on dha77, please notify us immediately at [email protected] so that appropriate action can be taken without delay. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

12. Changes to This Policy

dha77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where the changes are significant, notify registered players by email to the address associated with their account.

We encourage you to review this Privacy Policy periodically to stay informed about how dha77 protects your data. Your continued use of the platform following the publication of an updated policy constitutes your acceptance of the revised terms. If you do not accept the changes, you may request account closure by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dha77 holds about you, please contact our support team using the details below. All privacy-related enquiries are handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week
• Response time target: within 30 calendar days for data rights requests; within 24 hours for general privacy queries

dha77 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.